Frequently asked questions

1. What is Doctors Only Urgent Care?

Doctors Only Urgent Care is a tele-urgent care service that allows patients to consult with a licensed physician through video or phone calls for non-emergency medical conditions.

2. What types of conditions do you treat?

We treat a wide range of non-life-threatening conditions, including:

• Cold, flu, and infections

• Allergies and sinus issues

• Skin rashes and minor burns

• Stomach issues (nausea, diarrhea)

• Minor injuries (cuts, scrapes)

• Headaches and mild asthma

These conditions can be evaluated safely through telehealth.

3. When should I NOT use this service?

You should NOT use tele-urgent care for emergencies.

Call 911 or go to the ER immediately if you experience:

• Chest pain

• Difficulty breathing

• Seizures

• Severe bleeding

• Loss of consciousness and conditions which requires in person visit

4. How does the service work?

1. Check available time slots online or call

2. Schedule your visit

3. Connect with a doctor via video or phone

4. Receive medical advice, prescriptions (if needed), and follow-up instructions

5.Who will I see during my visit?

All patients are seen by board-certified physicians only—not nurse practitioners or physician assistants—ensuring high-quality medical care.

6. What are your hours of operation?

Doctors Only Urgent Care is typically available 7 days a week with same-day appointments, making it easy to get care when you need it.

7. Do I need an appointment?

Appointments are recommended, but the service is designed for quick access with minimal wait times, often allowing same-day consultations.

8. How much does a visit cost?

The service offers a flat fee (around $60 per visit) with no hidden charges, making pricing simple and transparent.

9. What payment methods do you accept?

We accept:

• Debit cards

• Credit cards

• HSA (Health Savings Accounts)

• FSA (Flexible Spending Accounts) *Medicare, Medicaid and Commercial Insurances coming soon

10. Is this service available in my state?

Currently, services are available only for patients located in Illinois due to licensing requirements.

11. Is my information secure?

Yes. The platform uses secure, HIPAA-compliant technology to protect your personal and medical information.

12. Can I get prescriptions through this service?

Yes, if medically appropriate, the physician may prescribe medications. However, long-term narcotics or controlled substances are typically not prescribed (based on standard urgent care practices).

13. Do you offer services in multiple languages?

Yes. Physicians may speak multiple languages (such as English, Hindi, Urdu, Punjabi).

14. Can I use this service for follow-ups or second opinions?

Yes. You can:

• Review lab reports

• Get a second opinion

• Discuss ongoing symptoms

This makes it useful beyond just urgent care visits.

15. What makes Doctors Only Urgent Care different?

• 100% physician-led care

• No waiting rooms or travel

• Same-day access

• Convenient from home

• Affordable flat pricing

• Care for all ages

16. How do I contact you?

You can call: 844-318-5500 for scheduling or assistance.

17. Can I schedule a visit for someone else?

Yes, you can schedule visits for family members, including children or elderly relatives, as long as you provide accurate information.

18. What technology do I need?

You need:

• Smartphone, tablet, or computer

• Camera/microphone (for video visits)

• Internet connection

19. Can I cancel or reschedule my appointment?

Yes, appointments can typically be rescheduled or canceled within the allowed timeframe. Late cancellations may be subject to fees depending on policy.