Privacy Policy

Effective Date: May 21, 2026

Adults-N-Teens Urgent Care PLLC, operating as Doctors' Only Urgent Care ("we," "us," or "our"), operates the website https://doctorsonlyurgentcare.com (the "Site") and provides medical coordination, scheduling, and communication services. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our automated phone systems, or schedule appointments.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or utilize our communication services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site or through our communication integrations includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you choose to book an appointment through our online scheduler (Cal.com) or interact with our interactive voice response/AI systems (Retell AI).

• Medical & Scheduling Data: Information relevant to your appointment request, including the reason for your visit, preferred times, and booking history. Please note that detailed medical charts and protected health information (PHI) are maintained separately in accordance with HIPAA standards.

• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, and access times.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our automated tools to:

• Create and manage your appointment schedules.

• Deliver transactional, administrative, and informational text messages or voice notifications regarding your bookings (via Cal.com and Retell AI).

• Respond to customer service and patient support requests.

• Improve the efficiency, user interface, and operations of our website and scheduling tools.

3. Mobile Communications & A2P 10DLC Compliance

We value your choices regarding mobile text messaging. We strictly adhere to carrier guidelines for Application-to-Person (A2P) 10-Digit Local Code (10DLC) text messaging rules:

• Consent & Opt-In: By providing your mobile telephone number on our appointment booking forms, you explicitly consent to receive automated text messages and phone call alerts regarding your appointment confirmations, reminders, and updates from Doctors' Only Urgent Care. Consent is collected on a strict one-to-one basis and is never transferred from third parties.

• The Anti-Sharing Pledge (No Sharing of Mobile Information): Notwithstanding anything else in this Privacy Policy, no mobile phone numbers or personal opt-in consent data collected through our SMS and text messaging program will be shared, sold, rented, or leased with third parties or affiliates for marketing or promotional purposes. Your text messaging opt-in data remains strictly confidential and is used solely to facilitate your requested care.

• Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our shortcode or phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or contact us directly.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including scheduling software platforms (Cal.com), AI conversational tools (Retell AI), web hosting, and cloud communication gateways (such as Twilio), provided they agree to uphold these privacy boundaries.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Adults-N-Teens Urgent Care PLLC Operating as: Doctors' Only Urgent Care Email: info@doctorsonlyurgentcare.com Address: 1065 Ridgeview Dr, Inverness, IL 60010 Phone: 844-318-5500